ice dam

Ice Dam

Ice dam evidence and how to inspect for it

3 years ago

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Clayton Home Inspection, Inc.
5.0
Based on 80 reviews
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Tara Connelly
00:34 27 Feb 26
Closed on my house this month and only with the help, knowledge, skill, and easy-to-understand communication that Tom has.

I had not known how important it was until Tom that having someone who was actually in the business of construction is critical for a solid inspection.

I bought an old house, that's 2 units...twice the work and old houses well they have their own thing. So to compare I had one prior two unit house that was oh about 1.5 times bigger than what Tom had inspected...the previous 'inspector' took about 2 hours and left without even notifying me, made me feel like I was in the way if I dared ask a question while they tap tap tap on an iPad for my report. This previous inspector also gave a report (after inspecting another house that day?) to me that night...it was auto filled. Auto generated. Not detailed or customized to give me the in-depth I'd hope. "Could be this or could be that or could be the other thing or that other thing". Tom may give a report a bit later but it's because he actually puts his details to it. Not an auto-filled cookie-cutter report that isn't necessarily useful. And Tom spent a kindly 4 hours on my inspection! Phew! I was at least exhausted I can't imagine him.

Tom was there with me from outside, to the basements (which I know so well now thanks to him), to the kitchens, bathrooms, hallways, mudrooms, bedrooms, and attics. And all nooks in-between helping me really KNOW my house.

Most inspections nowadays are from hands who only type on an iPad and keyboard who took courses on 'home inspection', but I'd rather someone who's swung a hammer...and then some. He's an expert in construction, the ins and outs, inspection reports, in full detail with excellent photos, amazing communication, easy to work with...

Oh and I am a first-time homebuyer, he made me feel at ease! I wish I went with him on my first house inspection (that's another chapter in the past!)

He's going to be in your 'recommendation' book if you're lucky to find him and I can't imagine his level of availability in the peak season.
Thanks Tom!!
Danny Douangchith
22:45 01 Jan 26
Great service/experience overall. Can really appreciate the straight forward honesty and full transparency during the home inspection. Tom definitely helped get a very detailed understanding of the home. Inspection report was very thorough as well. Would truly recommend Tom’s services for anyone that needs a home inspection!
seth m
01:13 26 Sep 25
Competent, thorough and helpful . Thomas was friendly and really educated me about the home. Money well spent and conscientious . Unhesitatingly recommend
Nick Roman
00:59 26 May 25
Thomas was honest, thorough, and professional from start to finish. He didn’t just inspect the house — he educated me throughout the entire process. He called out what needed attention, gave context around the systems in place, and didn’t sugarcoat anything. That’s exactly what I needed to make a smart decision. If you want clarity, experience, and someone who genuinely gives a damn, Thomas is your guy. Highly recommend.
Andika Putra
00:09 02 Apr 25
Thomas was great to work with. As a first-time homebuyer, he answered all my questions and went above and beyond to ensure I understood the condition of the house I was planning to purchase. After the on-site inspection, he even reviewed all the recordings to make sure nothing was missed. 10/10
Nathan Allen
21:08 02 Feb 25
Pleasure to work with. We had requested a home inspection as part of a inheritance so we were completely open to any and all recommendations.

Tom was extremely detail oriented, very in depth and very upfront with his inspection. Being a part of the building trade made it very easy to evaluate just how knowledgeable and in depth his inspection was.

If you are in the process of buying a home and want an honest, upfront and unbiased evaluation of the homes condition, I could not recommend anyone better than Tom.

As a bonus, Tom was able to recommend several programs to evaluate and provide tax benefits for the many programs available for tax rebates based on enhancing a homes energy conservation.

Cannot add too many superlatives. Tom was both upfront honest and supremely knowledgeable, something that was very refreshing in dealing with home inspectors from within the building industry.

Thanks
Nate
Alexis Mortimer
14:33 07 Jan 25
Robin McCann
17:46 22 Oct 24
Tom did a wonderful job and was so thorough. I would highly recommend him!!!
Brandon
21:30 24 Aug 24
Tom is the best!
Allen Shaughnessy
00:29 20 Aug 24
Tom did a great job, thoroughly going over the house and explaining to me, along the way, the issues he found along with many important points I needed to know once we bought the house. He gave me a good list of questions to ask the owners. I feel good that I know a lot more about the house and what to address now and in the future.
Joon Chong Yee
16:04 25 Jun 24
Tom is a very thorough inspector and he will list all the improvements and potential problems for the house. As a first time homebuyer it can be overwhelming to see the long list of issues, you might want to clarify with him what are the serious problems that needs to be addressed with the seller, and just keep that in mind.
Ron Koehler
19:07 19 Jun 24
I am completely satisfied with the roof inspection Thomas did for me. He was thorough and explained his findings clearly. Because I needed the inspection for insurance purposes my need was urgent and Thomas acted in a timely manner in both completing the inspection and producing a written report. The cost was reasonable. All in all a great value and I highly recommend him.
Kelsey
17:24 02 Jun 24
Thomas Herbst did a great job with our home inspection. Not only was he was extremely thorough, but when we weren’t able to go to the inspection he took the time to connect with us to review his findings. He was very personable and easy to work with. Highly recommend!
Colleen Moran
15:01 12 Apr 24
Awesome inspector :)
Wenjian Guan
14:38 02 Dec 23
Tom's inspection service is thorough and professional. Strongly recommend his serviced. The best!
Ladan Mes
12:05 24 Oct 23
Professional, knowledgeable, thorough, courteous. What more can you ask for? Worth every penny!
Chad Keeney
13:48 04 Oct 23
Very quick and knowledgeable. If you are considering buying a new home This is your guy! He doesn't miss a thing and can save you tens of thousands of $$ or more. Highly recommend.
Dien Lang
15:20 02 Oct 23
The inspector assigned was very through and professional with the inspection. He revealed all the essential details needed for any potential home owner swiftly.
Todd Brown
08:14 13 Aug 23
If your looking for a home inspection, this is the one. Had such a great experience doing a walk through with Tom. What a wealth of knowledge. Such a great personality as well. From the very first encounter with a firm handshake (finally a hand shake that felt like competition) it felt like I went to school with Tom. Great conversation made the hours go by fast. I highly recommend Clayton Home inspections Inc to anyone, whether it's your first home or third. Thank you Tom. It was an absolute pleasure to meet you and to have you share your expertise.
Derek Young
20:04 25 Jul 23
If you’re considering hiring an inspector in Middlesex County, do yourself a favor and hire Tom. Not only did he explain everything in detail, he has an in depth market specific knowledge that will make you feel more than comfortable in your decision. Great guy, great service, highly highly recommend him.
Chen Shi
02:19 15 May 23
As a satisfied customer of Thomas, I highly recommend his home inspection services. Thomas came highly recommended by a friend who recently purchased a house, and I am so glad I took his advice. As a first-time homebuyer from China, I was unfamiliar with the nuances of homes in the United States, but Thomas was incredibly patient and took the time to explain everything thoroughly until I understood.

Thomas is highly experienced, and it shows in the quality of his work. He was punctual and conducted a thorough inspection of my new home. His attention to detail and expertise in the industry was evident in the detailed report he provided, which was instrumental in negotiating with the seller.

What impressed me the most about Thomas was his willingness to go above and beyond to ensure my peace of mind. He didn't hesitate to spend extra time on my case, which is a testament to his dedication and professionalism. It's no surprise that he has an excellent reputation in the industry, and many people recognize his work.

Overall, I would highly recommend Thomas for anyone in need of a home inspector. His professionalism, expertise, and patience made me feel at ease during this otherwise stressful process. Thank you, Thomas!
Second Account
16:32 12 May 23
If you are in need of a home inspection, definitely contact this company. For extraneous reasons, we were unable to complete the inspection, but everything up to that point was great. Highly recommended!
Jeanne Roque
20:55 11 Apr 23
John Bush
04:27 14 Feb 23
Tom did an excellent job inspecting a home we are purchasing in Middleborough, MA. This is the second time that we hired Thomas. He is an extremely well qualified home inspector with a lot of experience. He's seen everything in his career as a home inspector. He was extremely thorough, noting every detail, and prioritizing the items that required attention. No stone was left unturned. He fully explained everything in layman's terms. Tom produced the inspection report quickly, without introducing any delay in the purchase of our home.
Tony Balzotti
15:17 10 Oct 22
Highly recommend! Nothing but great things to say about this company. The professionalism, customer service and depth of inspection are second to none. I have used them for 3 inspections and will continue use them on all of my Massachusetts projects. Thank you Clayton Home Inspection!
Whit Bell
20:44 03 Sep 22
Thomas was fantastic. He was thorough and knowledgeable. He took plenty of time to explain potential issues and answer all my questions. I appreciated how Thomas conducted the inspection. I would recommend Thomas to all my friends and family.
Derek Opert
13:05 03 Aug 22
I couldn't recommend Clayton Home Inspections any higher. We are first time home buyers, and had Tom inspect our house the day after we purchased it, one to learn if there were any immediate repair needs, and two to just learn how the house works. He was incredibly thorough and did an amazing job clearly explaining everything to us in an easily digestible manner. He also did a great job prioritizing near term items versus down the line items. He is an extremely nice person as well, and we thoroughly enjoyed our time with him. Tom came highly recommended to us, and I'm very glad he was the home inspector we chose.
Katie Jankowski
17:22 20 Jul 22
We had Tom come out twice to look at a prospect home and our eventual home as well, both times Tom was on time and very very knowledgeable, not only providing us with information on the home but also offering several great recommendations to improve the home. He took many pictures and answered all of our beginner homeowner questions. Would definitely hire Tom again for a future home!
Gyasi McClarence
15:45 17 Jun 22
I called two other inspectors a week ago and still haven't heard back from either one. But I was able to get confirmation for a next day appointment on the same night.

Tom was ultra responsive and professional. When we arrived early the next day, he was energetic and enthusiastic to do the inspection. He stayed with us for three hours explaining the pitfalls and dangers of the home; everything from structural damage, insects, to water irrigation mediation and his visit to Rome. He made sure that I understood exactly what was meant every step of the way.

The inspection report was well detailed, and he even took time to give a personal summary over the phone. As nervous home buyers, my experience has never been better, thanks to Tom.
Joel Bonina
00:34 06 Jun 22
Thomas was knowledgeable and thorough in his home inspection work. He took the time to explain everything clearly and wrote a detailed report. Would recommend his services in the future.
Skipton Pet Lodge
11:17 30 May 22
Thomas inspected the commercial building that I was purchasing in January. We closed on the sale in May and when I got into the building had several questions. I called Thomas and he took the time to answer all of my questions even after the inspection! He cares about his work and helping people understand what they are buying. Thank you Thomas!
Mark Mulkerrin
21:30 16 May 22
I recently had a great experience working with Thomas from Clayton Home Inspection. He was thorough, responsive and competitively priced. He took the time to answer all of our questions. Even after the inspection was over, he still answered our phone calls and was happy to explain things. I have worked with inspectors in the past who were alarmists, but Thomas was able to communicate the issues on this property without making my girlfriend freak out. That was a huge plus. I highly recommend Clayton Home Inspection!
Denise Li
02:46 06 May 22
Clayton Home Inspection was absolutely fantastic to work with. Thomas was very responsive, timely, and payment was very easy.
Eva Chan
17:53 03 Mar 22
Thomas is the BEST! I have been using quite a few home inspection services in diferent states we lived. However, Thomas is the best of all!!! He is very detailed, professional, patient and responsible. He explained every problem for me in a very scientific way that I got a deeper understanding about my house maintainence in different situation. What I want to emphasize is his professional attitude and knowledge! Highly recommendation!
Stacy Cunningham
10:20 19 Dec 21
Thomas was extremely professional, thorough and informative throughout the inspection process on my commercial investment. He was able to answer any questions I had throughout the inspection and provide effective solutions and resources for the issues that were identified. Would highly recommend Clayton Home Inspection to anyone looking for a detailed home or commercial inspection.
Peter Boure
12:27 06 Dec 21
Tom inspected the house we bought last year. He said to let him know if questions ever arise about the house. I reached out to him, and he opened his files and took the time to walk me through how to deal with a complicated issue. He is knowledgeable, asks great questions and gives good advice.

I highly recommend Clayton Home Inspection.
William McGrath
14:09 01 Dec 21
I am a scientist and my wife is an engineer. We relocated to Massachusetts for our work, and choose Clayton Home Inspection for our first house purchase in MA.

I had been disappointed by other home inspectors in the past, missing some pretty obvious issues, but the Clayton Home inspector carefully reviewed every accessible area methodically. The inspector discussed each finding in detail and put together an easy to understand report.

A good home inspection is very important for the older houses typical in MA. I would recommend anyone looking for a home in my area to go with Clayton Home Inspection.
Patricia Mclaughlin
21:17 05 Oct 21
Thomas was great! He set my mind at ease right away. In need of a last minute inspection for a refi. I scheduled my inspection within 3 days! He was prompt and very professional. He took his time and checked all areas in and around home relating to our issue. All of my questions and concerns were answered in a way I could understand. Very knowledgeable and patient. Gave us specific remedies to take care of our problem. Most Home inspection companies only perform full home inspections. Thomas did not hesitate to offer his services to inspect the area of our home that was required. He even responded back within hours with his official write up! I would not hesitate to call on Thomas in the future if needed and will highly recommend him to any friends or family in need of an inspection!
Denise Bush
13:28 07 May 21
Tom was professional, thorough, and gave helpful tips and suggestions about how to fix items and which replacements to use. He was also patient and responsive when scheduling. Would recommend!
ying shen
15:12 28 Apr 21
I got Tom's contact information from a friend of mine, who highly recommanded him. The experience of us through the whole inspection process gave the same impression. Tom is very knowledgeable and pays attention to very details, a bunch of things we never notice until he pointed out to us, he also shared a lot of information in regarding to the heating system and appliance usage, very helpful in the long run. I will highly recommand Tom too, five star profession
Erin Wentworth
11:23 21 Apr 21
Thomas was great! He showed up early to the house to get started on the outside. He explained everything he was seeing and commented on his own mitigation ideas. His report was thorough, and his online Portal made communication and scheduling a breeze! I would highly recommend his services.
jaeyong yoo
14:48 22 Mar 21
Tom was very punctual and kind. This was my first time home-purchasing inspection and he walked me through the details of how to maintain a home. Answered all my dumb questions in very kind manner. His input to the home inspection seemed to be insisting on very high standard, which gave more confidence on the inspection report.
Teague Owens
17:04 16 Mar 21
Very thorough, explained everything concisely, and the report was detailed and prompt. Highly recommend
Chuck Johnson
23:02 15 Feb 21
Tom was very thorough and discerning in his evaluation of our potential new home. He was personable and gave us practical advice about what he saw in addition to his complete write up of what he found. He takes the time to do it right.
Eugene linkov
11:53 31 Oct 20
Thomas provided an extremely thorough inspection and went above and beyond to help answer all the questions we had throughout the process. Great experience with Clayton Home Inspection!
Kana DeLuca
19:59 13 Oct 20
Thomas inspected our very first home! He was thorough, friendly, and made sure to ask us throughout the inspection if we had any questions. He also delivered the reports very quickly which worked perfect for our tight closing schedule.
Lynn Gelski
20:17 26 Aug 20
Thomas is so professional, highly competent thorough, and so personable. Turn around time was expedient in a very detailed and comprehensive inspectors report. Extremely experienced and personable. Every detail was explained in the report to my complete understanding. I recommend Thomas highly.
Candice Stevens
02:46 25 Aug 20
Thomas was very professional and informative. He was a pleasure to work with. I would highly recommend for home inspection.
andrea boure
02:18 24 Aug 20
Home inspection for a house we are buying. Very responsive, detail oriented and while thorough, did not exaggerate findings. Would recommend them to anyone in their service area.
Deryn Bradstreet
13:42 07 Aug 20
Single family (attached) home inspection. Tom was on time, very easy to work with, and professional. He explained everything to make sure I understood the house. He is very knowledgeable and provided a detailed inspection report which made me aware of things I would not have otherwise been aware of. I will be using Tom's services again.
Tara Watson Humphrey
09:58 07 Jun 20
Will use this service again! Money well spent. Tom was prompt (in fact, early), knowledgeable, and thorough. We were very close to buying an historical home, circa 1830's, that we knew needed major renovations, but Tom, gave us a view to what lay beneath the surface. His report was very detailed, and was provided quickly. We appreciated his experience and expertise in working with antique homes and are continuing our search. Special note: thanks, Tom for being so easy to work with especially during this covid-19 crisis.
Robert Gately
21:56 05 Apr 20
Tom was great, very detailed and brought a lot of things to my attention that I completely missed. Also explained everything and made sure I understood. It was very easy and quick to schedule appointment. I would recommend to anyone needing a home inspection.
Mary Walsh
17:58 09 Mar 20
Tom performed the inspection for the purchase of my condo back in October 2019. I have purchased 3 homes and Clayton Home Inspection is, by far, the best that I have dealt with. My closing was fast-tracked and I needed the inspection done quickly - Tom worked with me to find a convenient time (coming on a Saturday so that I didn't need to take time off from work, no less) and spent a significant amount of time and attention to detail during the actual inspection. The report he provided (very soon afterward) was complete and detailed. I would definitely use him again (although I hope I don't have to as I plan on this being my last and forever home).
Andrew Blair
01:46 05 Dec 19
This was my first experience with a home inspector and I am beyond impressed with the professionalism and care that I was met with. Tom was incredibly thorough and took great care to give details and insight into what he saw. He showed up early and I could not have asked for better service. If you are looking for a home inspector, look no further.
yulia garvanovic
19:30 24 Nov 19
I was very lucky to hire Tom to inspect the house I was interested in. We had to get the house inspected very promptly and, fortunately, Tom had an opening for us within 48 hours, on a Saturday afternoon. We found Tom very knowledgeable (you can't beat 40 years of experience in this business!) He treated the house as if he was the buyer, so he made sure to address every potential issue. Tom also gave us great recommendations on how to make the house more energy efficient. He was very professional and pleasant to talk to. The inspection report arrived within 24 hours. Highly recommend!
Joseph
00:51 06 Nov 19
Tom was extremely thorough, pointed out areas of concern to me directly (rather than me waiting for the report) and gave suggestions on how to economically remedy them. Seems he genuinely enjoys helping potential home buyers not waste money. Fantastic inspection. Highly recommended!
Galina Plotkina
21:46 17 Sep 19
Tom conducted home inspection for me last week. He is the best Home Inspector I've ever met: extremely professional and easy to communicate to, highly knowledgeable and detail oriented. Tom provided us with a very thorough home inspection, gave many important advices. Friends and family recommended me to invite Tom for home inspection. Now I can confirm that it was a real pleasure to meet Tom. I recommend Clayton Home Inspection to anyone who is in need of a home inspection and home education. Tom, thank you so much for great job!
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